Returns & Exchange Policy for Soledesire.com Purchases Only:
We want you to be happy with your purchase and if you are not 100% satisfied, we offer 60 days for returns and exchanges. All returned merchandise must be in new, unworn condition. No refunds will be issued on WORN merchandise. All refunded merchandise must have original packaging and be in resalable condition. When returning a pair of shoes to us it is important that you do not use the actual shoe box as the shipping box. Putting labels on the actual shoebox damages it and we will charge you an additional $15 fee for doing so. - Gift cards are not eligible for return.
We offer free return shipping on all exchanges and defective merchandise only (See defect policy below). If you are returning for any other reason besides an exchange or defective product and you can request a return label from us (See Below in Return & Exchange Process), please note there is a $7.00 flat rate fee for providing the label to you. If you request a label you will receive an email with a link to the label within 1-2 days depending on when the request was sent. You also have the option of using your own pre-purchased label to send back the item/s you wish to return.
Return & Exchange Process:
To return or exchange your product click: Return/Exchange form. Then fill out the form. We will then send you a shipping label if you opt to use ours. For exchanges, please specify the new item/size you would like. Please note we can only exchange for the same style you purchased. You can pick a different size and or color. Once we receive the product back to our warehouse, please allow 5-7 business days for processing. Sole Desire Shoes will only process Exchanges or Returns from product purchased directly from Soledesire.com. We will happily exchange at any of our store locations but for a refund it must be shipped to our returns address below.
Sole Desire Return Address:
145 3rd street
Santa Rosa CA, 95401
Once your return is received and inspected, a credit will automatically be applied to your credit card or original method of payment within 5-7 businesses days. If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at 1-855-854-4861 or email email@example.com.
Damages, Defects or Incorrect Items Policy:
We stand behind the quality of our merchandise so if there is ever any manufacturing defects or incorrect items sent to you, please contact us at 1-855-854-4861 or email firstname.lastname@example.org and we can ensure you are happy with you purchase and facilitate a prepaid return label.