Customer Service


Shipping Policy

All items over $79 or more qualify for FREE UPS Ground shipping. Items $78.99 are subject to the following rates below.

If you would like to upgrade your shipping to either UPS 2ND Day or UPS Next Day, see rates below for all orders.

 

Shipping Method

First Pair

Each Additional Pair

UPS Ground Shipping – FREE WITH $79+ purchases(3-7 Business Days)

$5.00

FREE

UPS 2ND Day (See Chart Below)

$14.99

$6.00 

UPS Next Day(1-2 business days)

$29.99

$8.00

 

Delivery speed is approximate and calculated after order processing. Orders are processed within 24 - 48 hours. Business days do not include weekends or holidays. We currently do not ship to Hawaii, Alaska or internationally. Please note, any merchandise that is refused at delivery will be refunded less the amount of return shipping. Please review our return policy for additional information.


*Next Day and Second Day Delivery may not be available on all items. If you need a product right away, please email us, info@soledesireshoes.com
 to check availability and to place your order. If you call after hours, please leave a message and we will return your call the next business day. Second day & Next Day deliveries must have matching shipping and billing addresses for security purposes. 

 

2nd Day Order Received By

2nd Day OrderExpected Shipped Day

Expected Delivery

Sunday before 5:00pm PST

Monday

Wednesday

Monday before 5:00pm PST

Tuesday

Thursday

Tuesday before 5:00pm PST

Wednesday

Friday

Wednesday before 5:00pm PST

Thursday

Monday

Thursday before 5:00pm PST

Friday

Tuesday

Friday

Monday

Wednesday

Saturday

Monday

Wednesday

Sunday

Monday

Wednesday

 

If an item is out of stock or will be delayed, we will inform you of the expected delivery date or availability.

Unless specifically requested by our customer, we do not require a signature upon delivery. We cannot guarantee that UPS will leave a package without a signature, as the final decision on whether it is safe to leave a package falls to the individual UPS driver. We currently do not ship to a P.O. BOX.


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